Order Creation
How do I place my order?
To place your order, follow these steps:
- Browse through our wide catalog of products until you find something you like, choose the required quantity, and click on the ‘Add to Cart’ button (you can add multiple products to your cart).
- In the ‘Shopping Cart’, you can either continue shopping or proceed to checkout.
- To shop with us, you can log into your 99 accounts.
- Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process, and confirm your order.
How will I receive my order?
We will ship your product to the shipping address you provided. We have tie-ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to ensure that they reach you in perfect condition.
How will I get confirmation that my order is placed successfully?
We’ll send an email and SMS with your order information to confirm, and another email/SMS when your order is shipped out. Sit back, relax, and wait to indulge in your delicious snacks!
You can also check the current status of your order by logging into your account on 99 and going to the “My Orders” section.
I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened?
- Please check your bank/credit card account to ensure your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
- For assistance, you can write to us at hello99kitchen@gmail.com, and we will be happy to help you.
How should I check the status of my order?
- Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment, you will be notified via email. In case of any unusual event that delays your order, you would receive a special update or call from us.
- If you still have questions, write to us at hello99kitchen@gmail.com, and your issue will be addressed.
Cancellation & Related Queries
How do I cancel my order?
Please contact our Customer Care at hello99kitchen@gmail.com to cancel the order and refund your payment within 5 hours of placing the order. If the order is already shipped, unfortunately, we cannot cancel it.
For more details, please refer to our cancellation/refund policy.
Payment Mode
Is it safe to shop online if I make a payment using net banking, Debit card, or Credit Card?
All Credit Card, Debit Card, and net banking transactions are processed over secure encrypted payment gateways like Razor pay and PayU.
Are there any hidden charges?
There are absolutely no hidden charges. You pay only the amount that you see in your order summary.
What should I do if my payment fails?
In case of a payment failure, please retry:
- Ensure that the information passed on to the payment gateway is accurate, i.e., account details, billing address, and password (for net banking), and that your Internet connection is not disrupted in the process.
- If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. For any further clarification, you can email us at hello99kitchen@gmail.com.
Shipping & Tracking
What is the delivery time period?
Orders within Karnataka are delivered within 24 – 48 hours, and orders from other states are delivered in 3 – 4 working days. Delivery time may vary depending upon the shipping address.
Do I expect delivery on all days of the week?
Unfortunately, no, delivery is not available on Sundays and other government holidays.
For more details, please refer to our Shipping Policy.
Do you accept international orders?
- Yes, we do accept international orders. Please write to us at hello99kitchen@gmail.com with details of the shipping address, product name, and quantity.
- You can make payment with any Indian Card or through NEFT/IMPS.
Return Policy
Please refer to our Return Policy.
Miscellaneous
Will I automatically receive marketing emails from you after registration?
If you register with us, you will be subscribed to our newsletter. If you don’t wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.
What to do if I forgot my password?
Just click on the ‘Forgot Password’ option, and we will send it to your registered email address.
Do you accept bulk orders?
Yes, we do accept bulk orders for parties, corporate events, and re-selling. The prices may vary according to your products and quantity of purchase. Kindly write to us at hello99kitchen@gmail.com with your requirements.
I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?
Unfortunately, no. Due to regulations, we must send the invoice along with the product. Tags are also left intact so that a product can be replaced if there are any issues.
I wish to add a few more products to my order. Will it be possible?
Once you have confirmed the order and we have accepted it, unfortunately, you cannot add any more products to your order. You will need to place a separate order.
How do I give a review about my purchase on 99?
We encourage our customers to share their shopping experience by writing reviews. On every product page, you will find a review section where you can write a review of the product. Reviews can fetch you badges and likes from other customers who found it useful.
How do I get invoices for my previous orders without checking my emails?
Log into the site and check the “My Orders” section. You can print specific orders and details.
Can my friend receive my order?
Yes, your friend can receive your orders. The delivery person will request the person receiving the product to fill in the delivery challan so that we have the details.
How do I use a coupon code?
After adding items to your cart, apply the coupon code in the Shopping Cart before checkout.
If you have any further questions, please call us at 9483807697.
Team 99