For Refund/Replacement and Cancellation requests, please contact the support team at 9483807697 or write an email to hello99kitchen@gmail.com.

Cancellations

Cancellations will be considered only if the request is made within 8 hours of placing an order. 99 will make a decision on the cancellation request based on the current order status, among other factors. For example, if a purchase from the vendor has been initiated or if the order has already been shipped, it will not be possible to cancel the order. If the order is cancelled before 8 hours or Shipment, the refund will be 100%. In the case of custom-packed products that are specifically made for a customer, cancellation requests will not be entertained.

Return / Replacement

Return/Replacement requests will be considered only if the request is made to the 99-support team within 8 hours of receiving delivery of the item. Valid reasons for returns include receiving an incorrect item or if the product has gone bad. It is the responsibility of the customer to provide adequate information (including video & photographs) to help us make a decision. There will be no refund if the taste of the product is not to the customer’s liking or if the customer believes it is not satisfactory, provided the product is within its expiry date.

In the case of receiving a damaged product, please report the issue to our support team within 8 hours of receipt of the shipment. The customer should provide adequate information (including video & photographs) so we can address the matter with the courier company. The 99 team will provide a refund or replacement to the customer if the decision is favourable.

For product replacements, the customer will receive a new pack of the same product. If the same product is not available, an equivalent product will be shipped after discussion with the customer.

Refund

99 will usually process refunds within 1-2 business days after a refund request is approved. The request is then forwarded to our Payment Gateway partner, who has advised that it takes approximately 4-7 business days to process the refund.